Rules on withdrawal from the contract, refunds and complaints at the Pure Water shop.

Withdrawal from the contract

A consumer may withdraw from an online contract without giving a reason within 14 days of receiving the goods (or, if several goods are delivered separately, of receiving the last item). Send an unambiguous notice before the deadline to the Seller's postal or email address: p.bulge@woda.waw.pl.

Goods must be returned promptly, no later than 14 days after informing us of withdrawal. Please contact us before sending them to agree on the correct return address and method. The Consumer bears the direct return cost unless the Seller agrees to collect the goods.

Refunds

All payments received, including the cost of the cheapest delivery offered, will be refunded no later than 14 days after we receive the withdrawal notice. We may withhold the refund until we receive the goods or evidence that they have been returned. Refunds use the customer's original payment method, and card refunds go to the same card account, unless the customer expressly agrees to another method that is free of charge.

The Consumer is responsible for any reduction in the goods' value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the cases listed in Article 38 of the Consumer Rights Act, in particular to perishable goods or goods with a short shelf life, and sealed goods that cannot be returned after opening for health protection or hygiene reasons.

Complaints: goods not conforming to the contract

The Seller is responsible for the goods' conformity with the contract under the Consumer Rights Act. A complaint may be sent by email or post. Please include the order number, a description of the non-conformity, the date it was discovered, your requested remedy and contact details. A receipt is not the only acceptable proof of purchase.

The Consumer may request repair or replacement and, in cases provided by law, a price reduction or withdrawal from the contract. Complaints are free of charge; collection, transport, repair or replacement costs are borne by the Seller. We respond to complaints within 14 days of receipt.

Any guarantee provided for a product is independent of, and does not limit, statutory rights concerning goods that do not conform to the contract.

Full rules are set out in the Shop Terms and Conditions. Effective from 25 August 2026.